At Akimbo, customer satisfaction is our priority. We want you to feel confident every time you shop with us. If something isn’t right, we are here to help with a simple and transparent return process.
Returns
You can request a return within 7–20 days of receiving your order. To be eligible, items must be:
- Unworn and unused
- In their original condition
- With all original tags and packaging
Items damaged due to improper use or not returned in their original condition will not be accepted.
Refunds
Once we receive and inspect your return, we will notify you about the approval status. If approved, your refund will be issued to the original payment method within 5–10 business days.
Exchanges
We also offer exchanges for sizing or product-related issues, subject to stock availability.
Non-Returnable Items
Some items cannot be returned, including:
- Sale or discounted products
- Customized or specially ordered items
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Return Shipping
Return shipping costs are the customer’s responsibility, except when the item received is incorrect or defective.
Damaged or Wrong Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and provide supporting evidence, such as photos or videos. We will arrange a replacement or refund at no additional cost.
Contact Us
If you have any questions about refunds or returns, please contact the Akimbo support team through the website. We always aim to respond as quickly as possible.